Return & Refund Policy

Last Updated: July 7, 2026

At Page10 Magazine, we are committed to delivering quality magazines, books, and publications. Please read our Return & Refund Policy carefully before placing an order.

1. General Policy

Due to the nature of printed magazines, books, and publications, all sales are generally considered final. We do not accept returns or exchanges unless the product received is damaged, defective, incorrect, or incomplete.

2. Eligible Returns

A return or replacement request may be accepted only under the following circumstances:

• You received the wrong product.
• The product arrived damaged during transit.
• The product has a manufacturing or printing defect.
• The order is incomplete or missing items.

To be eligible, the request must be submitted within 7 days of receiving your order.

3. Return Request Process

To request a return or replacement, please contact our customer support and provide:

• Order Number
• Full Name
• Contact Details
• Reason for the request
• Clear photographs of the product and packaging
• Proof of purchase

Requests received after the eligible period may not be accepted.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

• Read or used magazines or books.
• Digital magazines or downloadable publications.
• Products damaged due to misuse, mishandling, or improper storage.
• Products returned without original packaging (where applicable).
• Items purchased during special promotions, clearance sales, or marked as non-returnable.

5. Refund Policy

Refunds are issued only after the returned product has been inspected and approved.

If your request is approved:

• The refund will be processed to the original payment method.
• Processing time may take 5–10 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

6. Replacement Policy

Where possible, we will replace the damaged, defective, or incorrect product instead of issuing a refund.

If the product is unavailable, a refund or an alternative product of equal value may be offered at our discretion.

7. Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

If a prepaid order is cancelled before shipment, the refund will be processed to the original payment method.

8. Damaged Packages

If the package appears visibly damaged at the time of delivery, we recommend:

• Inspecting the package before accepting it.
• Taking clear photographs of the package and product.
• Contacting us immediately after delivery if any damage is found.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Page10 Magazine is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

10. Contact Us

For any questions regarding returns, replacements, or refunds, please contact our customer support through the contact details available on the Page10 Magazine website. We will make every effort to resolve your concern promptly.